Explore practical tips and proven strategies on store design, customer service, and retail success. From creating sales floors that sell to delivering memorable customer experiences, the critically acclaimed Retail Adventures Blog is designed to help you grow your business and keep shoppers coming back.

Edited and Published by Georganne Bender since 2005

Alina Tolleson Alina Tolleson

6 Display Tips to Increase Holiday Sales

Holiday retail isn’t just décor and cheer: it’s strategy. Small details that feel optional in July become absolutely everything when your store is packed on December 15th. The holiday rush demands intentional design, thoughtful merchandising, and displays that keep shoppers inspired (and moving).

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Alina Tolleson Alina Tolleson

50 Ideas to Spin the Doors on Your Stores

Keep customers coming back for more with these non-stop traffic-building, profit-producing, attention-grabbing, sales-generating, competition-miffing, customer-winning strategies every retailer should embrace.

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Alina Tolleson Alina Tolleson

The Holiday Store Readiness Checklist: Let’s Make Your Cash Register Sing!

The holidays come fast — faster than any of us are ready for — and the stores that win are the ones that prep early, stay consistent, and keep their sales floors fresh all season long. Even if Halloween décor is still coming down and Black Friday is staring you in the face, now is the moment to get your store holiday-ready.

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Alina Tolleson Alina Tolleson

10 Tips to Store Survival

Tough economy? Don’t freeze — get strategic. The retailers who thrive in challenging times aren’t the ones who hunker down and wait for the storm to pass. They’re the ones who stay curious, stay scrappy, and keep moving. They look closely at their operations, hunt for opportunity in the everyday, and find ways to grow without spending big. That’s the mindset that wins — and these 10 habits are the blueprint.

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Alina Tolleson Alina Tolleson

Customer Service Recovery

One unhappy customer can cost thousands. Discover how customer service recovery and advocacy protect your reputation and keep customers loyal.

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Alina Tolleson Alina Tolleson

Easy Ways to Enhance Your Customer Service

Customer service isn’t optional—it’s a sales driver. This post shares practical ways to improve communication, greet shoppers, set goals, and build stronger customer connections that keep people coming back.

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Alina Tolleson Alina Tolleson

11 Steps to Shopping Your Competition

How often do you mystery shop your competition – in person, online and on social medias? Monthly, yearly? Never? Shopping your competition is an exercise that needs to happen at least once a quarter. Here’s what to do.

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Alina Tolleson Alina Tolleson

Holiday Returns: How to Turn Lions into Lambs

It's almost time for the time honored After Christmas Dance of the Returns. You know the drill: You smile as you unlock the front door of your store ready to greet the hordes of happy customers who will visit you today. Then reality hits you smack in the face when a cheesed off customer demands satisfaction.

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Alina Tolleson Alina Tolleson

Color Psychology: What Color Should You Paint Your Sales Floor?

Color isn’t just decoration—it’s strategy. This article explains how color psychology impacts shopping behavior and shows you how to pick the right palette so your store feels inviting, keeps customers comfortable, and highlights your merchandise.

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Alina Tolleson Alina Tolleson

Advertising Tricks of the Trade

Advertising doesn’t have to drain your budget. This article shares Street Savvy™ strategies for making every dollar count—across print, radio, TV, direct mail, and even free publicity—so you get maximum exposure and measurable results.

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Alina Tolleson Alina Tolleson

Effective Customer Service Recovery

Unhappy customers aren’t a threat—they’re a gift. This article explains why complaints matter, how to resolve them quickly, and how a strong service recovery plan can turn dissatisfied shoppers into loyal fans who spread positive word of mouth.

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Alina Tolleson Alina Tolleson

How to Move Shoppers Toward Your Displays

Visual merchandising is more than decoration—it’s strategy. From color and sightlines to signage and storytelling, this post shows how to design displays that capture attention, guide shoppers through your store, and increase sales.

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