Explore practical tips and proven strategies on store design, customer service, and retail success. From creating sales floors that sell to delivering memorable customer experiences, the critically acclaimed Retail Adventures Blog is designed to help you grow your business and keep shoppers coming back.
Edited and Published by Georganne Bender since 2005
50 Ideas to Spin the Doors on Your Stores
Keep customers coming back for more with these non-stop traffic-building, profit-producing, attention-grabbing, sales-generating, competition-miffing, customer-winning strategies every retailer should embrace.
Customer Service Recovery
One unhappy customer can cost thousands. Discover how customer service recovery and advocacy protect your reputation and keep customers loyal.
Customer Service Matters: Why Every Greeting Counts in Retail
Shoppers remember how they’re treated. Learn simple, no-cost customer service strategies—like greetings, responses, and engagement—that drive loyalty.
Easy Ways to Enhance Your Customer Service
Customer service isn’t optional—it’s a sales driver. This post shares practical ways to improve communication, greet shoppers, set goals, and build stronger customer connections that keep people coming back.
Holiday Returns: How to Turn Lions into Lambs
It's almost time for the time honored After Christmas Dance of the Returns. You know the drill: You smile as you unlock the front door of your store ready to greet the hordes of happy customers who will visit you today. Then reality hits you smack in the face when a cheesed off customer demands satisfaction.
